Noticeboard

Moray Mental Health & Wellness Centre will be hosting their July Programme via Zoom Video on Tuesday 21st July please see following link for more information.

Health & Wellness Programme

******Coronavirus Update******

If you have any worries about money during this uncertain time please have a look at the leaflet below.

Coronavirus Money Worries

 

Coronavirus is highly infectious; it can be spread by droplet and mist inhalation. This means you can pick it up by simply talking to someone.

***THE 6 FOOT RULE IS A MINIMUM***

There is a very good self help guide for Coronavirus available on the NHSinform website please read this now, even if you are well:                   

https://www.nhsinform.scot

Coronavirus is highly infectious, there is no cure and unless its progress is halted it will overwhelm the NHS.

In order to protect the most vulnerable in our community we are all responsible for maintaining social distance.

***********Coronavirus or Covid-19 Information***********

Should I be going to hospital if I feel unwell? Not without prior assessment - please follow the simple guide:

As always - if you have critical medical emergency, call 999.

If it's not an emergency;

1. If you have mild symptoms or are looking for information then please visit www.nhsinform.scot/coronavirus - if you can't find the answer all the special helpline on 0800 028 2816.

2. If you have Covid-19 symptoms and feel you cannot manage home - call NHS 24 on 111.

3. For all other non-Covid-19 health matter - call your own GP practice.

************ Isolation Note************

Please use the below service if you have been told to stay at home because of Coronavirus/Covid-19 and you need a note for your employer.

https://111.nhs.uk/isolation-note

*********Other Coronavirus Information*********

There is a very good self help guide for Coronavirus available on the NHSinform website and I would encourage everyone to read this now even if you are well:

https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19

The situation is moving forward rapidly and we will endeavour to post an update frequently on our facebook page and website.

************SHINGLES VACCINE***********

Please following the link to find out about the Shingles Vaccine which is now available http://www.nhsinform.scot/shinglesvaccine

 

GP Appointments

Patients are advised to telephone at the duty team times (8.30 - 9am & 1.30 - 2pm) to speak with our duty team for all GP appointments.

To maximise our valuable and limited resources, it is essential that patients cancel any appointments (doctor/nurse) that they no longer require or are unable to attend

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Privacy Statement

Customer service form

Practice Complaints Procedure

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know.  We operate a practice complaints procedure as part of the NHS system for dealing with complaints.  Our complaints system meets national criteria.

Complaint Leaflet

How to Complain

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.  If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally, within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily.  If it is not possible to do that, please let us have details of your complaint:

  •  within 6 months of the incident that caused the problem;  or
  • within 6 months of discovering that you have a problem provided this is within 12 months of the incident.

Complaints should be addressed to Mrs Houliston or either of the doctors.  Alternatively, you may ask for an appointment with Mrs Houliston in order to discuss your concerns.  She will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly. It will be a great help if you are as specific as possible about your complaint.

What we shall do

We shall acknowledge your complaint within 3 working days and aim to have looked into your complaint within 10 working days of the date when you raised it with us.  We shall then be in a position to give you an explanation, or offer a meeting with those involved.  In investigating your complaint, we shall aim to:

  •  find out what happened and what went wrong;
  •  enable you to discuss the problem with those concerned, if you would like this;
  • ensure you receive an apology, where this is appropriate;
  • identify what we can do to make sure the problem doesn’t happen again.

Complaining on behalf of someone else

Please note that we keep strictly to the rules of medical confidentiality.  If you are complaining on behalf of someone else, we have to know that you have his or her permission to do so.  A note signed by the person concerned will be needed, unless they are incapable (because of illness) of providing this.

Patient Advice and Support Service (PASS)

Advocacy, communication, translation and alternative dispute resolution services are provided by PASS, as an independent support service.

Complaining to the Health Board

We hope that, if you have a problem, you will make use of our practice complaints procedure.  We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. But this does not affect your right to approach the Health Board. If you feel that you cannot raise your complaint with us, you should contact the Health Board Complaint Officer:

NHS Grampian Feedback Service

Summerfield House

2 Eday Road Aberdeen

AB15 6RE

Patient NHS Compalints Helpline: 0345 337 6338

Email: nhsgrampian.feedback@nhs.net

 

If you are dissatisfied with the outcome you are entitled to contact the Scottish Public Services Ombudsman:

Scottish Public Services Ombudsman

4 Melville Street

Edinburgh

EH3 7NS

We hope that this information is of assistance to you.

 

Feedback

The results of the Scottish Health and Care Survery 2013/2014 can be found on the following link: http://www.healthcareexperienceresults.org    

The survey asks about people's experiences of access and using primary care services and outcomes from NHS treatments. This year the survey was widened to include other aspects of care and support and questions aimed specifically at carers about their experiences of caring and support.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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