Patient Rights & Responsibilities

Rights

  • smiling_patientPatients have a right to confidentiality. 
  • Where possible patients may choose to consult any doctor of this practice, subject to availability of appointments or home visit workload.  In cases of short notice or emergency the practice nominates a duty doctor in rotation.  In the event of a complaint, patients have access to the practice Complaints Procedure. 
  • To be offered a chaperone as appropriate. 
  • Patients have access to their medical records in keeping with the Data Protection Act.  
  • The practice operates an anti-discrimination policy. 
  • The practice strives to run appointments to time.  If an appointment is running more than 30 minutes late, patients will be notified. 

Responsibilities 

  • To participate in their own healthcare and treatment. 
  • To attend appointments or cancel giving 24 hours’ notice if possible. 
  • To contact the practice for test results. 
  • To allow 2 working days for prescriptions. 
  • To treat all staff with respect and courtesy.


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