All medication requests are processed within 2 working days (48 hours from when the surgery receives the reorder form/ online request) For efficiency, prescriptions are routinely sent directly to the chemist.
The online service is available 24/7: enabling you to reorder your repeat medication at any time of day/night.
We DO NOT accept requests over the telephone.
If you fail to order your medication on time, you will be instructed to attend the surgery to complete an urgent request form; failing to order medication in advance puts an unnecessary additional strain on our valuable clinical time and resources.
Repeat prescription requests will only be accepted in the following ways:
- Placing reorder forms in the prescription box at reception or via the letterbox located at the right hand side door before reaching the main entrance.
- Posting your reorder form to the practice and enclosing a stamped self-addressed envelope.
- Or you can also hand in your repeat prescription form into your local chemist who will deliver it to the practice
- Ordering online via our online service ( you need to be signed up for this )
Please allow extra working day/s to the above when the surgery is closed for public holidays. If you are ordering early due to holidays, please add a note to your reorder form.
The chemist has a duty to return your reorder form, this is your property and contains info/follow up advice from the GP.
Patients on repeat medication will be asked to see a doctor at least once a year to review their regular medication and notification of this will appear on your repeat reorder slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
If you have been asked to speak to the GP over the telephone about your medication you can call the duty team using (option 3) Monday to Friday between 9.00am-2.00pm.
The doctor/ duty team will either action this for you and send the prescription to the chemist or contact you to discuss it. This service is NOT for dealing with requests for repeat medication which require to be ordered as outlined above.
Patients are responsible for ordering all mediation on time and allowing 48 hours for it to be processed.