Do you need advice about travelling to and from your medical appointment?
TheTransport to Healthcare Information Centre (THInC) can help. They provide practical transport advice for people who have difficulty getting to and from medical appointments in Grampian.
The service provides a dedicated telephone service offering guidance on accessing suitable transport options to get to and from appointments when they have no means of personal transport. The centre can provide details of suitable bus or train times, contact telephone numbers and other services such as local dial-a-bus or voluntary car schemes.
The centre is the first of its kind in the UK and is a joint initiative between Aberdeen City Council, Aberdeenshire Council, Moray Council, NHS Grampian, The Scottish Ambulance Service, Nestrans and HiTrans and is one initiative being taken forward by partners under the Health and Transport Action Plan.
Please note that THInC does not book transport but can assist with travel advice and that THInC is not the number for booking ambulance transport and does not guarantee a transport service is available.
Ambulance transport is available for patients who need support to reach their healthcare appointments due to their medical or mobility needs, which would prevent a patient from travelling independently and would require the support of the ambulance staff during the journey.
To request ambulance transport, please call the ambulance booking line, on: 0300 123 1236 (calls are charged at local rates for both landlines and mobiles). You will be asked a series of questions about your condition and if appropriate your booking will then be confirmed.
You may request ambulance transport up to 28 days in advance of your appointment. If you need support making the call then please ask your Carer or GP. If you need to cancel your ambulance transport please call 0800 389 1333.