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Noticeboard

The practice is seeking to recruit a doctor to join our GP team.

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Unfortunately we are not taking on any new patients at the moment apart from new babies of those patients already registered with ourselves.

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New Telephone Number : 0345 337 9988

(Call costs from a landline are charged at a local rate call and is dependant on your call plan, mobiles vary depending on your network provider)

4 Options are available:

Press 1 to request a home visit

Press 2 for appointments, medication advice and general enquiries

Press 3 to speak to a Duty Doctor or Nurse - (option only available 8.30-9.00 am and 1.30-2.00 pm)

Press 4 for Results - (option only available 2.00-6.00 pm) 

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FLU CLINIC

The surgery will be running a Flu Clinic on Saturday 28th October.  If your are entitled to receive a flu vaccine, please call to book an appointment.

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Would you prefer to order your prescription online?  

It's Easy!  It's Quick! 

We can send your prescription straight to the chemist and let you know if there are any problems with your online order electronically.

Interested?

Email : Your name and DOB to nhsg.noreplyelgincs@nhs.net to get started!

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NHS 24 Number Changed To:  111

Helpful Hints:

Helping you help yourself, Live Life to the full : Well Being Moray :  www.moraywellbeinghub.org.uk /

WRAP (Wellness Recovery Action Planning) : FREE Community PeerSupport Courses. : www.wrapmoray.org

Out of Breath? Take an online breath test to see if you should get checked out. Visit blf.org.uk/breathtest  or Call: 03000 030 555

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SPIRE - NHS Scotland is improving the way it uses information from GP patient records. SPIRE is a service that will allow small amounts of information from GP practice records to be used to help doctors’ surgeries, NHS Scotland and the Scottish Government to improve care and plan services, and to help researchers to learn more from patient information held at GP practices. 

A new campaign is underway to inform patients across Scotland of the benefits of the service, and the confidential and secure way in which GP patient records will be used to help plan and improve health care services.

You have a choice about your patient record being used in this way. To find out more go to spire.scot

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Anderson's Care Home, 2 Institution Road would like to invite patients aged over 65 for tea and entertainment on -

1st Wednesday in every month, 2.00 - 3.30 pm - see posters in the waiting room for more details.

 

 

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Customer service form

Practice Complaints Procedure

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know.  We operate a practice complaints procedure as part of the NHS system for dealing with complaints.  Our complaints system meets national criteria.

How to Complain

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.  If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally, within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily.  If it is not possible to do that, please let us have details of your complaint:

  •  within 6 months of the incident that caused the problem;  or
  • within 6 months of discovering that you have a problem provided this is within 12 months of the incident.

Complaints should be addressed to Mrs Houliston or either of the doctors.  Alternatively, you may ask for an appointment with Mrs Houliston in order to discuss your concerns.  She will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly. It will be a great help if you are as specific as possible about your complaint.

What we shall do

We shall acknowledge your complaint within 3 working days and aim to have looked into your complaint within 10 working days of the date when you raised it with us.  We shall then be in a position to give you an explanation, or offer a meeting with those involved.  In investigating your complaint, we shall aim to:

  •  find out what happened and what went wrong;
  •  enable you to discuss the problem with those concerned, if you would like this;
  • ensure you receive an apology, where this is appropriate;
  • identify what we can do to make sure the problem doesn’t happen again.

Complaining on behalf of someone else

Please note that we keep strictly to the rules of medical confidentiality.  If you are complaining on behalf of someone else, we have to know that you have his or her permission to do so.  A note signed by the person concerned will be needed, unless they are incapable (because of illness) of providing this.

Patient Advice and Support Service (PASS)

Advocacy, communication, translation and alternative dispute resolution services are provided by PASS, as an independent support service.

Complaining to the Health Board

We hope that, if you have a problem, you will make use of our practice complaints procedure.  We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. But this does not affect your right to approach the Health Board. If you feel that you cannot raise your complaint with us, you should contact the Health Board Complaint Officer:

NHS Grampian Feedback Service

Summerfield House

2 Eday Road Aberdeen

AB15 6RE

Patient NHS Compalints Helpline: 0345 337 6338

Email: nhsgrampian.feedback@nhs.net

 

If you are dissatisfied with the outcome you are entitled to contact the Scottish Public Services Ombudsman:

Scottish Public Services Ombudsman

4 Melville Street

Edinburgh

EH3 7NS

We hope that this information is of assistance to you.

 

Feedback

The results of the Scottish Health and Care Survery 2013/2014 can be found on the following link: http://www.healthcareexperienceresults.org    

The survey asks about people's experiences of access and using primary care services and outcomes from NHS treatments. This year the survey was widened to include other aspects of care and support and questions aimed specifically at carers about their experiences of caring and support.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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